SupportMany different orders are laid out on a sheet to run together as cost efficiently as possible.
Artwork is printed on a flat sheet, then die-cut, and finally glued.
Web-to-print refers to you using the web to order your products and go directly to press. We are an offset printer.
Yes we do. DirectPrintOnline.com Commercial Services offers all that you would expect from any commercial plant.
Promotional code must be entered at the time of order for it to be applied.
You cannot change any options after you have placed your order. However you can contact your customer service representative to make changes to your order if possible.
Aqueous Satin has a duller sheen and is pencil receptive. Aqueous Gloss has a higher sheen but is not pencil receptive.
In the unlikely event that this occurs we would credit back your turn time charge.
No we do not.
9AM-5PM Pacific Time, Monday-Friday
We use a hybrid line screen equivalent to 200 line screen.
Yes, an email will be sent to you regarding our concerns with your file.
Order & Turnaround Time InformationThe cut off time is 11 AM PST on all orders except for our Same Day Service which is a 9 AM PST cutoff.
The clock starts upon submission of print ready artwork with a "no proof option" or your approval of a pdf proof.
Your job may be completed sooner depending on orders on hand with four days being the longest time allowed.
Some products take longer to create or the stock the product is on is not in as high of demand.
ArtworkArtwork extended 1/8" on all 4 sides to allow for cutter variance.
Always submit your files as single pages. Our automated imposition software will do the rest.
Always submit your files as single pages. Our automated imposition software will do the rest.
We recommend 40% Cyan, 40% Magenta, 30% Yellow and 100% Black. Please keep total ink coverage at 300% or less.
This option is under the Type menu called Create Outlines (Mac: Command + Shift + O) (Windows: Control + Shift + O).
Yes, the option is called Convert to Shape. This option is under the Layer menu, Type, option Convert to Shape.
We require all files be sent with 1/8 on all sides.
When non bleeding information is near or on the trim line. We ask for a 1/8 margin for all non bleeding information.
We ask that all images and artwork be no less the 300DPI.
This option is under Image menu, Mode, option CMYK Color.
The default setting is 72ppi. To change this go to the menu option Effect, then select Document Raster Effects Settings and change to High (300 ppi).
Rich black text is 4 Color type. Text may appear fuzzy. For best results, set your black text to 100% Black.
The simplest way in most programs is to raster together all images and artwork using transparencies into one layer, keeping your type on top in a separate layer.
Low resolution is typically 240 dpi or lower. We recommend 300 dpi at 100% of picture placement.
ProofPDF proofs will be sent within 24 hours of file submission. Weekends and Holidays are not included in the time calculation.
Hard Copy Proofs will be ready for shipping the next business day after your files are received.
All PDF proofs are sent within 24 hours of file submission. Weekends and Holidays are not included in the time calculation.
We use a specialty paper with a satin finish called "Oris Select Proof".
StockOur matte stock comes with a pencil receptive Satin AQ on both sides.
Yes you can. Please contact a customer service representative for details.
C1S is coated on one side. C2S is coated on both sides.
CoatingNo, most pens do not work on a surface that has been UV coated.
Although some pens will write on Gloss AQ, we do not recommend it for items that need to be written on.
Our Satin AQ is pencil receptive; both pens and pencils will write on this coating.
The UV is placed over very specific areas on the printed piece.
Flood UV covers the enter side or both sides of the printed piece.
This service is currently available through our custom department. This is a service to be added to our site in the very near future.
Liquid applied to a printed sheet, then bonded and cured with ultraviolet light.
Pantone matching systems or PMS is a mixture of inks that will provide a specific color.
Please reference our product, stock, coating and ink cross reference chart.
Cutting & BindingThe number out is the number of finished pieces per sheet. So, 2 out custom cut means 2 finished pieces per sheet.
We use two sizes a 1/4" radius and a 3/8" radius.
To view all Options by Product, please see our Product Specifications.
To view all Options by Product, please see our Product Specifications.
A saddle stitch are staples that are placed in the center of the catalog spread to bind it together. Saddle stitch pricing is included with catalog orders.
Our round corners are punch cut.
We send out for this service. Catalogs with perfect bind are available through our custom department. Contact your customer service representative for details.
The end product is the same.
We offer 1/8, 1/4, 5/16, 3/8, and 1/2 inch drill sizes. Five hole auto drilling is also available online.
ShippingSave ALL product, packaging material, and box. Contact your customer service representative.
Yes you can. Please contact your customer service representative for details before placing your order.
Our system is automated to expedite your order. Unfortunately there is not a way to handle this efficiently where it would make sense.
If you need to change your shipping options you will have to contact your customer service representative. It will be determined at that point if it is feasable to change your shipping options.
Yes, this feature is available when you are placing your order.
You are able to choose up to three shipping locations in step three of your online order process.
We can now ship to Canada and Puerto Rico.
Promotional CodeIn the final step of Order Placement, you will be asked to enter your Promo Code prior to payment.
No.
The shopping cart will only allow one Promo Code to be entered prior to check out.
DirectPrintOnline.com ServicesThis is the commercial division that can help you with any project beyond the scope of our internet offering. If you can imagine it we can create it.
Mailing ServicesYes, our inks our solvent based. We can inkjet on any coating, including UV.
It takes the mailing department 24-48 hours to process a job depending on customer response.
1st class takes 2-4 days and standard takes 4 days to 4 weeks depending on where it is going.
We offer that service upon request.
We accept all major credit cards, TeleCheck, Bill Me Later, and now Paypal through our website.
